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Jaminan waktu respon kami pada hari kerja adalah 24 jam (kami tutup pada akhir pekan). Sebagian besar tiket ditanggapi hanya dalam beberapa jam, kecuali jika permasalahan yang ditangani rumit sehingga tim kami membutuhkan waktu lebih lama untuk menyelesaikan.

Jika Anda telah mengirimkan tiket dan belum menerima tanggapan email dalam waktu 24 jam (sekali lagi, kami tutup pada akhir pekan), harap periksa kembali apakah tanggapan tersebut tersedia di folder spam Anda. tanggapan email dari tim kami bisa jadi (tetapi sangat jarang terjadi) ditandai sebagai spam dan berakhir di folder sampah tanpa disadari bahwa kami telah menanggapi masalah Anda.

atau kirim email ke support@pakarbot.com jika tombol di atas tidak berfungsi

Our guaranteed response time on weekdays is 24 hours (we are closed on weekends). Most support tickets are responded to within only a few hours, unless they revolve around more complicated issues that require our techs to spend more time on them, obviously.

If you have submitted a ticket and haven’t received an email response within 24 hours (again, we are closed on weekends), please double check if the response is available in your spams folder. e-mail responses from our team could, on a rare occasion, be flagged as spam and end up in your junk folder without you even knowing we ever responded to your issue.

or send an email to support@pakarbot.com if the button doesn't response

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